SUPPORT BUNDLES

Nudging a Diagnostic Unit from Good to Great with Historical Examination Study Analysis

Pramod Sridharamurthy
Mar 05, 2020

Could untangling patterns in utilization and examination lifecycles of the past lead us to a better understanding of the current state? Could it also help us prevent an imminent deterioration of patient care? Can a diagnostic unit transform itself from a nimble operation to a center of excellence in a healthcare network?

This post explores those questions.

Partnering with tsia to transform support organizations

CARLOS QUEZADA
Apr 14, 2016

I must admit – the impetus for this post is squarely ANOTHER POST written by Judith Platz at TSIA.

ABCS of log file analytics

Nov 21, 2012

A. Aggregate data from all log files – All log files are not the same – Most people think of sys logs when they think of log files – no thats not all. Logs from product and software companies are bundles containing many files each of different types and formats. Some are time series data of events but others can be stats, session information, usage metrics, configuration etc.

Glassbeam and support teams

Glassbeam
Jan 05, 2012

We’re in the midst of finalizing a case study featuring how one of our customers used Glassbeam to make it’s support organization more efficient. Will be sure to update you when we launch the case study, but can share some key findings,

One of the greatest benefits of using Glassbeam was the usage of threshold events and automatically opening cases in CRM systems (hitherto done by L1 support personnel). This resulted in substantial cost savings.

Integrating services into our saas offering

GLASSBEAM
Nov 30, 2011

Our goal of accurately capturing, assimilating and displaying product operational data often results in the need to provide value-added Services to our clients.

One that results fairly often is the need for SPL Maintenance. We work with manufacturers of complex technology platforms whose products get upgraded frequently — resulting in newer versions of call-home data and support bundles. These now have to be parsed and compiled; and our engineers routinely work with customers to update definitions that accurately reflect he nature of incoming data..