In this webinar, learn how emerging analytics platforms can mine your raw machine data to increase support efficiencies by reducing the mean time to resolution (MTTR) for product issues, by optimal case deflection, and by facilitating the creation of a centralized knowledgebase. In addition, gain insight into customer adoption and usage patterns—a key element of Customer Success programs.
HNAS machine data analytics and Global OEM agreement with HDS to provide IT analytics for their Global 2000 customer base plus IoT analytics for related Hitachi sister companies such as Hitachi Medical.
Support analytics for L1-L3 support teams helping them reduce mean time to resolution (MTTR) by over 20%; Assisting Product Management teams derive deep intelligence on installed base for better product planning.
Global footprint with 400+ users on DS8000 machine data analytics leveraging Glassbeam for installed base analytics and latest product configuration information at IBM customer sites.
Global Support team utilizes threshold-based rules & alerts for proactive customer notification and network summary reports for preemptive support.
Data center Operations & Planning teams gain capacity utilization and projections for improved visibility into IT assets’ utilization.