Your Internet of Things (IoT) is creating an enormous amount of valuable log data that is being ignored. Glassbeam SCALAR allows you to easily analyze this valuable data so that your support teams can troubleshoot faster, your engineering teams can build better products and your sales teams can increase revenue.
Support analytics for L1-L3 support teams helping them reduce mean time to resolution (MTTR) by over 20%; Assisting Product Management teams derive deep intelligence on installed base for better product planning.
Global footprint with 400+ users on DS8000 machine data analytics leveraging Glassbeam for installed base analytics and latest product configuration information at IBM customer sites.
Global Support team utilizes threshold-based rules & alerts for proactive customer notification and network summary reports for preemptive support.
Data center Operations & Planning teams gain capacity utilization and projections for improved visibility into IT assets’ utilization.
Glassbeam delivers machine data analytics embedded in salesforce.com customer facing portal on call home data for Violin’s core Flash product line.