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Your Internet of Things (IoT) is creating an enormous amount of valuable log data that is being ignored. Glassbeam SCALAR allows you to easily analyze this valuable data so that your support teams can troubleshoot faster, your engineering teams can build better products and your sales teams can increase revenue.
The Hitachi HNS Storage platform created ROI with new service revenues, upsell opportunities & proactive customer support.
Support and Product teams were able to realize ROI with preemptive support and faster product time to market.
Product and Engineering teams for the DS8000 storage group use installed base analytics for customer intelligence including license usage.
Global Support team utilizes threshold-based rules & alerts for proactive customer notification and network summary reports for preemptive support.
Global Support team reduces MTTR and improves customer experience for HDX, RMX & related video conferencing products.
Log Analytics for Customer Service & Support – Use Case Featuring Meru Networks
Extrapolating Data – Featured Article by Software Magazine
Glassbeam on Trends in Internet of Things