Patient Experience: Transforming Delivery of Care

Puneet Pandit

If 2020 provided any lessons for healthcare, it definitely provided focus on how providers deliver care. Organizations from physician groups to ACOs to multi-state health systems are rethinking the continuum of care from the patient perspective. It was 2008 when Centers for Medicare & Medicaid Services started to emphasize a focus on patient value rather than volume. Two years later, the Affordable Care Act was implemented, placing even more importance on delivering quality care to patients and rewarding providers based on quality of care measured by outcomes.

Healthcare consumers are exerting their power. They expect convenient, high-quality and personalized care experiences delivered on their terms. Millennials are researching healthcare in the same way they pick a vacation location.  They are more familiar with technology than any previous generation. It may appear that convenience of services trumps quality but it is AND not OR – quality service, when you want it and where you want it.

Preparing for the New Frontier

Consumerization in healthcare makes it imperative for different stakeholders of the health ecosystem such as payors, providers, life sciences companies to understand the nuances of the consumers – the diverse patient populations. Leaders are working on innovative business models that will redefine the way they engage with consumers including increased touch points combined with improved health outcomes.

Information technology companies play a vital role in developing the tools and systems that increase consumer engagement. Examples include integration of disparate patient system records, clinical records, claim records from different healthcare ecosystem and building sustainable supply chains even during crisis conditions like the recent pandemic.

Transforming delivery of care is a major factor in meeting the expectations of patients for convenience and quality.  Technologies like AI and analytics enable service providers to optimize and coordinate patient-centric care. Analytics enables the automation required to consistently deliver quality on demand. Quality on demand is the key to consumer satisfaction, trust and loyalty.

Healthcare consumers are looking for more than pretty portals and mobile apps.  Healthcare organizations must focus their energies on understanding how best to deliver care relying on a solid backbone featuring high availability, quality data and systems, and context relevant analytics.

Diagnostic Imaging: the role of technology

Diagnostic imaging is core to delivery of care. Fast, reliable diagnosis leads to accurate diagnosis and treatment plans. Once the diagnosis is complete doctors and related care teams can prescribe the treatments from surgery to physical therapy and pain management. A patient in pain, anxious about a diagnosis wants to know that an appointment for an MRI or CAT scan is going to happen at a designated location, at appointment time without interruption. Clinicians want to execute the daily schedule and doctors want to know that the results they need to proceed will be readily available. Imaging centers want to track patient movement from registration desk to the final discharge after a successful exam to optimize workflows.

At Glassbeam, we provide the technology to make all this happen.  We help hospitals drive top-line growth and improve their cost structure by implementing proactive, predictive, and prescriptive analytics on connected medical equipment.  Our flagship solution, Clinsights™ is an AI based solution which transforms raw data into actionable insights. It provides real time insights for machine servicing and comprehensive information to optimize patient workflow for hospitals, clinics and private radiology groups.

Clinsights, a cloud-based solution, ingests this raw data from several end-points such as machine logs, environmental sensors, PACS servers, DICOM headers, HL7 messages, and RIS/EMR systems into one holistic data model.  The end goal is to transform this multistructured data into actionable insights to improve the operations and performance of the diagnostic imaging function. Clinsights is device agnostic and clinicians and engineers benefit from the subsequent performance improvements and operational enhancements.  Clinsights impacts delivery of care by

  • Reducing Operating Cost
  • Improving Consumer Experience
  • Improving Clinical Outcome
  • Increasing revenues and enabling organizations to grow at scale

Schedule your personalized demo to see the impact of Clinsights using your own data.

    Categories