Glassbeam Customer Summit

Puneet Pandit
First Glassbeam Customer Summit – A Grand Success

Last week we kicked off our inaugural customer summit with more than 30 customers, partners and prospects. Attendees shared their own challenges and best practices in Big Data, analytics and the cloud. There were many interesting highlights for me, but one that stood out was the panel featuring Aruba Networks, Fusion-io and Meru Networks that focused on the key business challenges solved by analyzing machine logs using the Glassbeam platform. Our friend Glen Allmendiger, president and founder of Harbor Research, moderated the panel, and also provided the keynote presentation on next generation analytics on machine data that touched on the future of Big Data and the Internet of Things.

Here’s a quick glance at some of the interesting sessions from the event:

Bruce Clarke from Fusion-io presented on using Glassbeam for customer intelligence. Using Glassbeam has given Fusion-io engineers real-time visibility into product usage and performance by collecting, storing, analyzing and reporting on the data. Fusion-io is a great example of a company committed to the best products and customer experience, and using Glassbeam to improve that competitive advantage was an awesome testimonial.Don McNicoll from Hitachi Data Systems (HDS) discussed a successful and profitable partnership on how the company is monetizing its machine data (from NAS storage arrays) using the Glassbeam platform and apps in the cloud. Called HNAS Health Check Services, this is a customer-centric service designed to simplify monitoring and reporting for worldwide and enterprise deployments on the Hitachi Network Attached Storage platform. HDS is a great example of how the world’s largest enterprises are discovering new value using Glassbeam for analytics. More details on “Mining your Big Data to Generate Service Revenues” can be found by viewing this webinar hosted by TSIA.

Bill Morse from IBM shared key business opportunities using Glassbeam to improve product and field support. Since engaging with Glassbeam in 2010, IBM has benefitted by reducing support challenges and discovering new business models based on machine data analytics to better serve and understand IBM’s customers.

We rounded out the day with a preview of Glassbeam’s product roadmap, and opened the floor for a candid Q&A with our entire management team.

Overall, it was a great event, made possible by the incredible support extended to us by our customers and partners. We are looking forward to more of these events on a regular basis and continuing the discussion. Our customers and partners are core to understanding the challenges around Big Data analytics and shaping the future of our business.