Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.
To further articulate how your organization can realize the numerous benefits of Glassbeam to transform your Support organization, we are holding a WEBINAR next month with a well-known analyst from TSIA. The Webinar will touch upon the above-described economic benefits, how we help reduce the Mean Time to Resolution (MTTR) for support issues, as well as how to conduct predictive and prescriptive maintenance on your products. It will also cover high-level trends in the Support and Services world and how forward thinking organizations are fast realizing how fast using Customer Support as a differentiator vis-a-vis their competition.
We look forward to seeing you at the Webinar. REGISTER NOW and reserve your spot!