Our customer-onboarding process

GLASSBEAM
Monday, January 16, 2012

We’ve developed an effective process for bringing new customers on board.

While a detailed description of each phase is beyond the scope of a blog post, here’s an outline:

  1. Discovery and Documentation – document amongst other things what aspects of a log file need to be processed.
  2. Analysis – essentially study log files and the feasibility of parsing relevant sections with SPLi
  3. Design – here’s where we identify and codify the relationships between various objects.
  4. Development – develop cool SPL code to parse our client’s data.
  5. Testing
  6. Deployment – including setting up the infrastructure and populating it with existing/historic data.
  7. Provisioning – ensuring user access to the system.

Keen to try it out? Start off with a JUMPSTART