Glassbeam loves its customers. Customer development is an integral part of Glassbeam. Our healthcare/clinical customers are telling us how the newly launched Glassbeam CLinical Engineering ANalytics (CLEAN) Blueprint is creating immense value by analyzing machine log data and presenting deep insights about machines in their clinical environment. This feedback is great but what else can Glassbeam do to improve our customer's success? What are some healthcare/clinical problems that our customers’ experience, which cannot be determined by analyzing complex machine data? After multiple customer development sessions, Glassbeam discovered that clinics experience a variety of financial, equipment and patient problems, due to uncorrelated information found in a CMMS solution, which includes, asset/inventory tracking, maintenance servicing, staff training, and work order handling.
What is CMMS?
Computerized Maintenance Management Systems (CMMS) is a software solution that helps an organization keep track of assets, parts, service, maintenance, labor, and most importantly, keep track of the costs associated purchases and maintenance. In the Healthcare industry, a CMMS solution is used to manage, service and maintain MRI Machines, CT Scanners, HVAC systems, Elevators, Wheelchairs, Refrigeration Units, and individual parts/components.
Glassbeam analyzed non-complex machine data, taken from a CMMS solution, and combined it with the complex data found in the CLEAN blueprint? This would allow Glassbeam to give a larger view of the entire clinical environment, by not only predicting clinical machine problems, but allowing its customers to save time and money by predicting maintenance schedules, inventory checks, and automated work-order generation.
Clinical Environment Integration with Glassbeam Analytics - Comparative Case Study
Problem: CT Scanner Malfunction
A Non-Glassbeam Solution
- The hospital/clinic doesn’t know why a machine stopped working.
- A support ticket is opened with the help desk.
- An external technician is called on-site to troubleshoot the problem. It takes the technician for approximately two hours to arrive.
- The technician spends four hours troubleshooting the problem and determines that a tube needs to be replaced.
- The Hospital/Clinic needs to purchase a compatible tube that can be delivered in the fastest amount of time. two hours are spent contacting multiple vendors to find a tube that can be delivered within 24 hours.
- Eight hours (one complete work day) are lost as the tube is in transit.
- Once the tube has been received, the technician will take an additional Eight hours to service the machine and replace the tube.
- $48,000.00 of lost revenue.
Patients are negatively impacted by the unplanned downtime. Patients would need to take time off from work/school to come in for a scan. If the machine is down, the patients will be forced to reschedule their appointments, resulting in taking additional time off from work/school, and so on.
The Glassbeam Solution
As Glassbeam CLEAN gathered complex machine data from all CT Scanners at the clinic, Glassbeam discovered irregularities in the CT Scanner machine logs, which pointed to potential tube problems
With the CMMS integration, Glassbeam can perform non-analytical tasks against the tube, using the information found in the CMMS solution:
- What was the maintenance history of this CT Scanner?
- What was the maintenance history of this tube?
- Is there a replacement tube in stock?
- If there is no tube in stock, Glassbeam will be able to send a notification to the clinic administrator about the issue and advises the admin to order a new tube.
- Open a work order ticket to bring a technician on site.
- Schedule a technician to service the CT Scanner during non-worktime hours.
- Present the CMMS data alongside the Glassbeam Analytics report
With the Glassbeam CMMS integration, there is no unplanned downtime. The analytical data in Glassbeam CLEAN discovered that a tube replacement was needed. Glassbeam was able to notify the clinic of the issue and begin the process of replacing the tube before a failure takes place.
Lost revenue: $0
Impact on patients: ZERO