I just returned from a field visit meeting key executives at one of our leading customer site. Talk of a global account with hundreds of sales, field engineers, product specialist, support and services people scattered across all geographies around the world supporting their blue chip accounts. And what do they use as ONE singular Big Data app to get the REAL truth from mining machine / log data from their installed base every day – nothing else but Glassbeam! It was real encouraging to see that we are providing the most transparent and seamless information coming directly from the machines (remember, machines do not lie!) and helping these folks make the purest form of data driven decisions around support troubleshooting, product usage analysis, account up-sell information etc, etc. Sky’s the limit when it comes to finding end use cases for such information, of course the pre-cursor of which is to rightly parse and store the information in a structure that is amenable for deeper analytics on this class of machine data.
One of the examples that was highlighted in this mtg was when a customer experienced severe performance issues with their storage box. Instead of running around in circles and trying to find what changed on the system configuration, which incidentally is one of the largest causes of support headaches, a product field engineer used Glassbeam application to see latest configuration of the entire system and could drill down and compare its latest RAID Adapter card configurations to last known values in one singular view. All this took a few minutes and led directly to a conclusion on what may have gone wrong at this customer site. Such quick analysis when assimilated across hundreds of cases per month, I am sure, provides tremendous competitive advantage, not to mention potential cost savings through more efficient support operations with Glassbeam. In addition to all this, Glassbeam lets such customers avoid further damage to their installed base by running a quick report on similar faulty configurations at other end user sites (and taking proactive action there as well).
All in all, I would say it was a great experience sitting with our customers and learning about the value they are able to garner from Glassbeam Big Data Apps in their daily operations.