Quality On Demand

Puneet Pandit

Major health systems are reporting that the increase in telehealth visits is resulting in more physicians and clinicians prescribing diagnostic imaging like MRIs and CT scans. Patients are anxious to receive a diagnosis, may be apprehensive about a procedure and may be in pain. Diagnostic imaging is the next step to a cure they expect will alleviate pain and improve health. Physicians depend on the scans to confirm a diagnose or uncover more detail related to the patient’s condition. The increase in demand for diagnostic imaging is increasing the load on staff and sensitive equipment.  

According to the US Office of Disease Prevention and Health Promotion (ODPHP), quality healthcare is care that is measured by six domains: safety, effectiveness, patient-centeredness, timeliness, efficiency, and equitability. Meeting the national objective of providing the highest quality healthcare options to patients is a priority for providers and payers.

Today health systems, clinics and hospitals can impact quality by improving processes and services related to diagnosis dependent on the use of medical imaging devices. In surveys patients choose fast and accurate diagnosis by a qualified physician as one of the key components of quality of care. Patients trust that the provider places a priority on safety, timeliness, efficiency, and effectiveness.

Trust – this is where it all begins.

Patients show up expecting to get the test they need, administered by competent medical professionals in facilities that are clean and using equipment that is functioning properly. There is a lot that can go wrong in this equation. Infrastructure, systems, and processes must align to deliver quality outcomes.

One thing no one wants in the process is a “do over.” Sometimes the testing location is inconvenient for the patient and if that is the case scheduling a return trip because of machine malfunction impacts the quality of care. Similarly, when the patient arrives on time to discover a lengthy delay due to overbooking or staffing impacts the quality of care. Patients, your consumers, expect to receive the right service, administered by the right person, at the appointed place and time. Every organization wants to avoid dangerous or fatal consequences associated with delays and malfunctioning equipment.

Health systems acknowledge the importance of quality care by staffing a quality function – executives and staff who not only understand the processes and procedures that impact quality, but rely on data to adjust process, workflows and staffing to improve quality. Quality management solutions help hospitals, physicians, payers, and ACOs to efficiently manage and report quality data to meet regulatory requirements, improve performance and patient safety, and deliver value-based care.

Quality in healthcare means providing the care the patient needs when the patient needs it, in an affordable, safe, effective manner. Quality healthcare also means engaging and involving the patient, so the patient takes ownership in preventive care and in the treatment of diagnosed conditions. care the patient needs when the patient needs it, in an affordable, safe, effective manner.

Glassbeam Clinsights is a high value provider of an analytics platform that plays a pivotal role in the integration and management of data from healthcare assets, facilities, and people. When the Quality team has access to Glassbeam insights on servicing, staffing, and utilizing diagnostic equipment, they can adjust processes and workflows that improve the patient experience. Quality is not free. Using Clinsights organizations can improve quality care while minimizing the cost and improving the return on investment.

Organizations prioritizing quality care benefit from the insights provided by Glassbeam in three ways:

> Clinsights analytics ensures equipment availability improving efficiency and effectiveness.

> Clinsights ensures that equipment is functioning properly, eliminating the costs of retesting and its negative impact on the patient experience.

> Clinsights provides an analysis of staff productivity that could indicate a need for more training and optimized staff scheduling

Schedule an hour to meet with our experts and use our ROI calculator to identify the fiscal impact of improving machine service, utilization and staffing on the quality of care.