Springpath Selects Glassbeam IoT Analytics to Optimize its Support Operations
Glassbeam, Inc., the premier machine data analytics company for the Internet of Things (IoT) industry, today announced that Springpath, the pioneer in hyperconvergence software, has chosen the Glassbeam platform to provide advanced machine data analytics and real-time intelligence for its support organization.
Springpath offers the industry’s first subscription-based data platform for the Hyper Converged Infrastructure (HCI) industry that transforms standard servers into a single pool of computing and storage resources that scale elastically. The Springpath Data Platform enables organizations to become more agile through IT infrastructure automation, eliminating storage siloes and reducing the cost of data center modernization.
Spring path is using Glassbeam to provide real-time analytics on key operational parameters across the systems it supports, allowing them to offer effective and efficient serviceability for their customers. Using Glassbeam, Springpath’s support organization can easily monitor an entire hyper converged infrastructure system for potential problems, and monitor threshold conditions through Glassbeam’s Rules and Alerts application to ensure that support teams can preempt incidences of downtime by proactively addressing potential causes of malfunction. Springpath is also leveraging Glassbeam Machine Learning to predict critical events like disk failures, thereby greatly enhancing the ability of its Support team to preempt all downtime incidents.
“Offering world-class Customer Service in the IoT era requires a comprehensive and scalable Analytics platform that is well-integrated with our existing Support workflow,” states Brett Flinchum, VP of Global Customer Success at Springpath. “Glassbeam is the first Complex Machine Logs Analytics platform that has true credentials in transforming unstructured data into actionable information for our support organization.”
The Glassbeam platform provides Springpath with the ability to ingest, parse, and analyze data stored across a disparate HCI technology stack – data that is critical to providing insight for support personnel. Glassbeam’s unique data transformation and preparation engine can easily convert even the most complex machine data into structured and meaningful formats. This structured data can then be presented through multiple Glassbeam applications including interactive dashboard reports to get visibility into every operational parameter of the HCI system.
“HCI and IoT machine data analytics are two important trends in the technology industry today,” said Puneet Pandit, CEO and Founder of Glassbeam. “By using machine data analytics from the Glassbeam, Springpath is again differentiating itself as the pioneer in the HCI industry. Glassbeam has helped them transform the operations of their support group, resulting in a positive impact on virtually every success metric – customer satisfaction, support costs, services revenue streams, and more.”
Glassbeam is the premier machine data analytics company bringing structure and meaning to complex data generated from any connected machine in the IoT industry. Glassbeam’s next generation cloud-based platform is designed to transform and analyze multi-structured data, delivering powerful solutions on customer support and product intelligence for companies including IBM, EMC, Springpath, Gridscape, Aruba Networks, and Dimension Data.
Springpath is the pioneer in hyperconvergence software, turning standard servers of choice into a single pool of compute and storage resources. The Springpath Data Platform eliminates the need for network storage and intuitively integrates into existing management tools to maximize operational efficiency. Using adaptive scaling capabilities, customers can grow compute, caching or capacity resources independently, depending on their changing business needs. Springpath proactively monitors your infrastructure to ensure resilient, always-on availability. Using data management and optimization capabilities, Springpath customers experience transformative levels of resource utilization, accelerating the adoption of DevOps in their organization with truly agile IT infrastructure.