Glassbeam Inks Partnership with OnProcess Technology to Optimize Service Supply Chain OperationsOctober 27, 2015
Glassbeam, Inc., the machine data analytics company, announced today that it has entered into a technology partnership with OnProcess Technology. The partnership entails an integration between respective offerings – with the goal of leveraging machine data analytics to introduce new efficiencies in service supply chains (SSC).
“Machine data analytics can change the service supply chain dramatically and have a significant impact on cost-to-serve,” comments Michael Wooden, CEO at OnProcess Technology. “The Glassbeam platform takes in a huge amount of data streaming from the field and analyzes it in real time. This is critical to helping companies lower post-sale costs across inventory, technical support, logistics and field labor.”
OnProcess is a pioneer in service supply chain optimization and an innovator in the use of technology and analytics to drive client SSC profitability and customer loyalty. The company’s services include everything from revenue enablement, triage and service fulfillment, to reverse logistics, transportation order management and spend management.
Analyzing real-time streaming data from sensors in the field, Glassbeam’s platform can provide triage on failures—remotely and automatically all along the supply chain. Analysis not only indicates what has happened in a breakdown, it can specify exactly what the problem is rather than automatically assuming that a replacement part has to be dispatched. The technology can also determine part failure before it happens—saving significant downtime and unnecessary service costs.
“This is the first use of our platform in the supply chain industry,” adds Puneet Pandit, CEO of Glassbeam. “Our real-time analysis has the capability to make some fundamental changes in the way this industry operates. That’s the promise of business IoT analytics and we’re very pleased that our first technology partnership is with a true innovator like OnProcess in the service supply chain industry.”
Glassbeam is the machine data analytics company. Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence around the Internet of Things. Glassbeam’s next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence for companies including IBM, Aruba Networks, Violin Memory and Meru Networks.
About OnProcess Technology
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. The company’s deep expertise, purpose-built technology delivery and embedded analytics-based process improvement, enable clients to quickly optimize and scale operations, grow revenue and profitability, and deliver superior customer experiences. OnProcess provides services in 26 languages and operates in eight global facilities, including its Massachusetts headquarters and facilities in Maine, India and Bulgaria.