Glassbeam and TSIA to Host Webinar on Mining Raw Machine Data for True Business Intelligence
Glassbeam, Inc., the machine data analytics company, and TSIA, the world’s leading organization dedicated to advancing the business of technology services, will host a free webinar, taking place Thursday, April 2 from 10:00 am to 10:30 am PST, titled “From Cost Center to Profit Center: Mining Machine Data”.
John Ragsdale, VP Research, Technology and Social at TSIA, will lead off the presentation by discussing how companies are struggling to find actionable insight from product usage information. Carlos Quezada, Senior Director of Technical Services at Glassbeam will then talk about how emerging analytics platforms are mining raw machine data toproduce profitable business intelligence.
Attendees will learn how they can turn costs into profits by increasing support efficiencies for product issues. These include the reduction of mean time to resolution (MTTR), the optimization of case deflection, and the creation of a centralized knowledge base. The webinar will also provide insights into customer adoption and usage patterns.
Quezada will also discuss how to create value-added ‘Health Check’ offerings for end-customers. He will explain who these assessments can provide predictive and prescriptive maintenance services that help preempt incidents of product malfunction or performance degradation. In addition, he will cite specific examples of how Glassbeam is partnering with their customers to reduce costs and increase revenues from their Support and Services Organizations.
Who: John Ragsdale, VP Research, Technology and Social at TSIA, and Carlos Quezada, Senior Director of Technical Services at Glassbeam
What: “From Cost Center to Profit Center: Mining Machine Data” free webinar
When: Thursday, April 2 from 10:00 AM to 10:30 AM (PDT)
The Technology Services Industry Association (TSIA) is the world’s leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and mid-size businesses in four major markets: enterprise IT and telecom, consumer technology, healthcare and healthcare IT, and industrial equipment and technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices.
Glassbeam is the machine data analytics company. Bringing structure and meaning to data from any connected device, Glassbeam provides actionable intelligence around the Internet of Things. Glassbeam’s next generation cloud-based analytics platform is designed to organize and analyze multi-structured data, delivering powerful product and customer intelligence for companies including IBM, HDS, Aruba Networks and Meru Networks.