Here’s an easy-to-use TOOL at your fingertips. The methodology used incorporates factors including support costs (explicit and implicit) incurred to resolve an issue, visibility (or lack thereof) that product and professional services team have into existing installs at customer sites.
Well a little more than 1!. Definitely, stronger and wiser and growing (despite the harsh economic climate). We’ve received endorsements from major analytics players and achieved traction in a few different verticals like medical devices. Our hard-at-work engineers have enhanced our product’s pedigree by upgrading the functionality of GLASSBEAN BI WORKBENCH that presents the hard-analyzed data the in a visually appealing fashion.
We’ve always believed with partnering with the best in SaaS to power our evolutionary product analytics platform. That’s why we’re happy to announce a PARTNERSHIP with OPSOURCE to power our on-demand SAAS OFFERING.
At Glassbeam we are at the convergence of two very hot trends – SAAS AND BUSINESS INTELLIGENCE. In this economy, companies need to invest in understanding and retaining their customers. They need to figure out ways to provide greater value to their existing customers by understanding how their products are used, satisfying unstated customer needs and providing faster resolution to existing product issues.
Innovation in the data center and in all computer-based systems is driving efficiency gains and cost savings. At the same time, innovations are creating more complex systems that are more difficult to understand and diagnose. For insight into these systems that can help you solve the problems, you can analyze the system’s operational data.
A new Harbor Research White Paper explores the game changing impact of product analytic tools.
Early adopters of product analytic tools—particularly IT equipment and infrastructure providers—see its game changing impact. They believe product analytics will bend the traditional value chain into a “feedback loop”; valuable information from connected products will continually flow back through the complex business alliances that create, deliver, and support those devices.