Blogs

Transforming your support org into a profit centre

DEVANG MEHTA
Mar 07, 2015

Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.

Remote maintenance of escalators and elevators using log analytics

VIJAY VASUDEVAN
Feb 27, 2015

Every machine produces logs. Even those escalators and elevators at your favorite mall or office space. Here’s what will happen next. Those escalators will talk to a forecaster sitting at a remote location,and transmit data that will be tremendously valuable for their own maintenance.

But what messages are they transmitting? What’s the objective?

Typical messages that are getting collected include information on wear and tear of mechanical parts, peak load times, usages of interactive controls, activation of alarms and safety thresholds, and so on.

Glassbeam in action at dimension data

DEVANG MEHTA
Feb 20, 2015

We’d ANNOUNCED last summer that Dimension Data, an NTT company, and a global ICT leader had chosen Glassbeam to optimize it’s global data center operations. Since then, their team has used Glassbeam to accrue numerous benefits in their data center operations and we recently wrote a case study that articulates these benefits.

What the spark!

DEVANG MEHTA
Feb 13, 2015

No, we don’t hate Spark! We like it a lot – regular blog readers know that we integrated Apache Spark’s MlLib library into our SCALAR product last Fall. If you missed this news, here’s the PRESS RELEASE and BLOG POST.

Connecting seamleassly to thingworx

DEVANG MEHTA
Feb 05, 2015

This is HOT OF THE WIRE – we’re announcing a technology and business relationship with Thingworx (a PTC company). The partnership means that we will build a connector into THINGWORX IOT PLATFORM that will enable data to be ingested (and parsed) into GLASSBEAM’S IOT ANALYTICS platform.

Our take on why machine data is inherently safe

DEVANG MEHTA
Jan 26, 2015

Security remains one of the primary impediments to broad IOT adoption across the industry. Our sales and business development teams face similar objections to the adoption of Glassbeam. We held a Webinar last year, with our partner Dimension Data, that articulated how we ensure security in machine data in terms of encryption, secure transportation, multi-tenancy and more.

Wind energy equipment manufacturer’s guide to iot service excellence

VIJAY VASUDEVAN
Jan 20, 2015

In a wind farm running hundreds of wind turbines, the hydraulic systems play an important part in running the turbine smoothly. Hydraulic systems optimize the turbine by controlling the blade pitch to maximize the amount of power generated under unpredictable wind conditions. Performance takes a hit, when there’s a sudden drop in pressure. In the worst case scenario, a complete loss in pressure can destroy components, resulting in significant financial losses.

Integrating failure analysis into regular support operations

CARLOS QUEZADA
Jan 09, 2015

Our first post for 2015 focuses on integrating failure analysis with the goal of making support operations more productive.

Lets’ take a use case of a hardware vendor that has a chassis based product that has multiple blades as well as an additional card used as the overall controller for the chassis. This Management card is important because it controls power for each blade as well as the fans for cooling.

Coverage by techrepublic and the 451 group

DEVANG MEHTA
Dec 30, 2014

A couple of cool media mentions is probably the ideal way to round out what has been a tremendous year at Glassbeam. It sets the stage for what we (along with most media pundits) believe will be a banner year for the IOT industry in 2015.

Tis the season for 2015 iot predictions

DEVANG MEHTA
Dec 10, 2014

As 2014 draws to a close, we’re looking ahead with much anticipation for what promises to be a signature year for the Internet of Things in 2015. We’ve distilled and ARTICULATED OUR KEY EXPECTATIONS for 2015 just earlier today.

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