How much does medical equipment downtime cost hospitals?
Author : Puneet Pandit Aug 31, 2017The increasing demand for better diagnostics is putting pressure on hospitals to invest in high-end medical imaging equipment such as ultrasound and X-Ray devices, computerized tomography (CT) scanners, magnetic resonance imaging (MRI) scanners, and positron emission tomography (PET) scanners. These machines can range from several hundred thousand to a few...
Glassbeam for Glassbeam (Part 6) – In SaaS, ‘Sale’ is not the end of Sales cycle
Author : Pramod Sridharamurthy Aug 21, 2017In my concluding post, let’s look at the use cases that help our Sales/Account teams to manage our customer relationships efficiently, discover upsell and cross sell opportunities and analyse application use across our install base to help improve the adoption of our product. In a SaaS environment, ‘Sale’ or getting a customer on boarded is not the end of a...
Glassbeam for Glassbeam (Part 5) – Data Driven Product Management
Author : Pramod Sridharamurthy Aug 14, 2017Product Management is not an easy thing to do. Bulk of the company’s resources and direction is driven by the decisions made on the roadmap of the product. Bad decisions lead to wasted effort internally and in the best case lead to unhappy customers and in the worst case, lead to losing customers. A product manager not only has to listen to the needs of...
Glassbeam for Glassbeam (Part 4) - Helping Smart Engineering Teams be Smarter
Author : Pramod Sridharamurthy Aug 07, 2017In this post, let me explain how Glassbeam’s engineering team uses the Glassbeam Analytics solution to be an effective and responsive team to every bug and the not-so-nice user experiences that our customers could potentially face. Here are some guidelines that our Engineering team uses to seek answers from log data-driven Glassbeam Analytics: understand system...
Glassbeam for Glassbeam (Part 3) – Making our Support Team Super Heroes!
Author : Pramod Sridharamurthy Jul 31, 2017In the second post of this series, I have listed the high level use cases of Glassbeam for Glassbeam across our internal teams: Technical Support, Sales, Engineering, and Product Management. In the next 4 posts, I will dive deep into the use cases for each of the above teams and talk about the value Glassbeam for Glassbeam as a data-driven decision making...
Glassbeam for Glassbeam (Part 2) – Why, Who and for What!
Author : Pramod Sridharamurthy Jul 21, 2017In my first blog in this series (here), I talked a little about the importance of log analytics in general and specifically I touched upon the types of logs and the frequency of our log data collection. In this post, let’s go over the use cases of our teams in Glassbeam. The use cases our teams have are very similar to the use cases that we solve for our...
Glassbeam for Glassbeam –Dogfooding and Loving it!
Author : Pramod Sridharamurthy Jul 10, 2017At Glassbeam, we have always believed in eating our own dog food and why not! We have the same use cases that our customers use for our platform. But, before I go deep into the internal use cases that we use Glassbeam for, let me explain how we collect our infrastructure logs and the types of logs we collect. The first step of any log analytics project is...
Medical Device Usability is a Dire Need, Not a Nice-to-Have Option
Author : Vijay Vasudevan Jul 10, 2017The connected medical equipment is here and the possibilities of a fresher, richer future are staggering. Imagine CAT scanners talking back to technicians, initiating reports on its profitability, or does a self-diagnosis and tells product management they ought to replace it. These possibilities are not too far into the future but we’re almost there. Before the...
What’s On the Chief Data Officers’ Table to Wrestle Data Preparation
Author : Vijay Vasudevan May 02, 2017The need for proper tool to organize and understand the underlying patterns in machine data exists. From what we’ve been hearing, that’s gripping the Chief Data Officer’s mind. Why? From a data strategy point of view, we often hear whether it makes sense to store and build a historical archive of a particular piece of data. The cue to make a firm decision comes...
Why Heavy Product Manufacturers Should Pay Attention to Customer Service Now More than Ever
Author : Apr 19, 2017By ‘heavy product’ we mean those in the business of producing turbines, medical imaging devices, HVACs, converged infrastructure, escalators, elevators, mining equipment, oil & gas rigs, and so on. Have a look at the Servitization section of The Manufacture’s Barclays Annual Manufacturing Report (AMR) 2017, you’ll find a couple of interesting trends emerging...