TSIA

Partnering with tsia to transform support organizations

CARLOS QUEZADA
Apr 14, 2016

I must admit – the impetus for this post is squarely ANOTHER POST written by Judith Platz at TSIA.

Transforming your support org into a profit centre

DEVANG MEHTA
Mar 07, 2015

Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.