SERVICE PORTAL

Expanding our offering inside salesforce.com

DEVANG MEHTA
Nov 03, 2014

In a PREVIOUS BLOG POST we wrote of Glassbeam’s robust SSO integration with Salesforce.com that helps a user view IOT Analytics along with their CRM data through one interface. Recently, Glassbeam recently won a deal with a major company in the Converged Infrastructure space. This company interacts a fair bit with it’s customers (especially for support issues) through Salesforce.com’s Portal. When our customer has a support issue, they raise a ticket inside Salesforce.com and attach an associated log files (sometimes these are large log files).