REDUCING SUPPORT COSTS

Welcome to the first newsletter of 2019! As always, we present some of our key milestones we have achieved last quarter. This quarterly recap highlights the ways we are bringing all our business functions to make a positive impact to our customers and our partner ecosystem.

Growth Momentum in Our Customer Base Continues

TDWI Business Intelligence Volume 23 Number 2 carries my article on the antidote to improving a Healthcare provider’s performance. I have based the article on Harbor Research’s Machine Data Analytics Drives Innovation in Healthcare Market research report.

On the occasion of Healthcare Technology Management Association (HTMA)’s Annual General meeting, Glassbeam is excited to share our thoughts on the challenges Imaging technologists have in extracting actionable insights from Machine Log data.

2018 was a defining year for Glassbeam. We blazed the trail through the year signing up 15 customers and pilot sites located at Scripps Health, Grossmont Imaging, Eisenhower Health, and several more. As we head into the second month of 2019, we just announced a key partnership that is all set to take the VA Healthcare market by storm.

As the head of the Glassbeam sales team, there are few questions that I often hear from our customers that I would like to address. Below, you will find answers to the most common questions that we get about Glassbeam’s machine data analytics solution. In the first of this two-part series, I’ll address common questions about Glassbeam offerings, implementation and security. In part two, we’ll discuss Glassbeam and OEM service agreements. And of course, if you get to the end and find that you want to know more, we’re here to help.

On the heels of a great event and presentation along with Rick Gaylord, our healthcare solution specialist, at the 2018 CEAI Conference, I want to continue the conversation about the far-reaching impacts of machine data and artificial intelligence for healthcare technology.

Glassbeam loves its customers. Customer development is an integral part of Glassbeam. Our healthcare/clinical customers are telling us how the newly launched Glassbeam CLinical Engineering ANalytics (CLEAN) Blueprint is creating immense value by analyzing machine log data and presenting deep insights about machines in their clinical environment.

We are exhibiting at MD Expo April 4-6, a leading high tech medicine (HTM) trade show and conference. It will be held at the Renaissance Nashville Hotel, 611 Commerce Street. We hope you will stop and visit us at booth #119.

The increasing demand for better diagnostics is putting pressure on hospitals to invest in high-end medical imaging equipment such as ultrasound and X-Ray devices, computerized tomography (CT) scanners, magnetic resonance imaging (MRI) scanners, and positron emission tomography (PET) scanners. These machines can range from several hundred thousand to a few million dollars each.

In the second post of this series, I have listed the high level use cases of Glassbeam for Glassbeam across our internal teams: Technical Support, Sales, Engineering, and Product Management. In the next 4 posts, I will dive deep into the use cases for each of the above teams and talk about the value Glassbeam for Glassbeam as a data-driven decision making solution, brings to each team.