REDUCING SUPPORT COSTS

For Glassbeam, the RSNA Annual Meeting is the top conference on our field calendar that gets us the most excited. Once again, this year’s show, held during Dec 1-5 at McCormick Place in Chicago, lived up to that expectation. The showcase of innovations from technology companies, in-depth demos at the booths, an entire floor for Artificial Intelligence vendors, and a range of radiology topics focused on expert learning sessions, and so much more made RSNA Chicago a great way to end our roadshows for the year 2019.

We at Glassbeam always strive to expand our portfolio of supported products by listening to our customers and understanding their areas of acute pain. As we rolled out our utilization analytics solution in Clinsights™, we spoke to various radiology groups to understand what gaps still need to be addressed. One recurring issue that came up is the ability to understand the reject ratio for technologists, particularly in the Digital Radiography department.

Our mission at Glassbeam is to equip our customers with the ability to predict equipment failures. Prevention is better than cure after all. And there’s that added incentive of saving dollars by proactive maintenance rather than adhoc, reactive ways.

The ground reality, however, is that not all incidents can be prevented. So what does a field service engineer do if they need to immediately react to a high priority incident?

Having met several C-suite executives in recent customer meetings, it has become increasingly clear to me the immense value and ROI we bring to the table for healthcare providers using our AI/ML analytics platform. 

Taking a few cues from our recently published e-Book for Healthcare Provider market, here is an example of how this successful discussion goes:

Are you attending the AHRA 2019 Event? If you are, you must plan on visiting our booth #205.  

This event is designed to keep up with the latest developments in the world of imaging, with a keen focus on using AI-driven analytics in the clinical engineering and radiology world.

We wrapped up Q2 and it has been full of changes.

Over the past 3 months, Glassbeam has:

In Part 1 of this blog series, I set the stage on the debate on who owns the machine data generated by medical devices such as CT, MRI, and so on. In Part 2 of this blog, I outlined an approach and my perspective on how this debate is being resolved between Providers and OEMs. 

Next week, Glassbeam is gearing up to participate at AMMI Exchange 2019 conference in Columbus, Ohio. The event promises fantastic insights into the concerns and questions of Radiology and Clinical Engineering professionals and some great line up of talks from all walks of Healthcare Technology Management (HTM).

In Part 1 of this blog series, I set the stage to understand who owns the machine data generated by medical devices such as CT, MRI, and so on. We also discussed how the restrictions on device data evolved over time and the implications on healthcare providers’ maintenance programs.

Welcome to the first newsletter of 2019! As always, we present some of the key milestones we have achieved last quarter. This quarterly recap highlights the ways we are bringing all our business functions to make a positive impact on our customers and our partner ecosystem.

Growth Momentum in Our Customer Base Continues