REDUCING SUPPORT COSTS

2018 Recap and Looking Forward to Growth in 2019

Puneet Pandit
Jan 30, 2019

2018 was a defining year for Glassbeam. We blazed the trail through the year signing up 15 customers and pilot sites located at Scripps Health, Grossmont Imaging, Eisenhower Health, and several more. As we head into the second month of 2019, we just announced a key partnership that is all set to take the VA Healthcare market by storm.

How Much Does Equipment Downtime Cost Hospitals? And Other Common Questions about Glassbeam.

John Ferraro
Nov 19, 2018

As the head of the Glassbeam sales team, there are few questions that I often hear from our customers that I would like to address. Below, you will find answers to the most common questions that we get about Glassbeam’s machine data analytics solution. In the first of this two-part series, I’ll address common questions about Glassbeam offerings, implementation and security. In part two, we’ll discuss Glassbeam and OEM service agreements. And of course, if you get to the end and find that you want to know more, we’re here to help.

The Impact of Machine Data Analytics, Artificial Intelligence and Machine Learning on Healthcare Technology

Puneet Pandit
Sep 05, 2018

On the heels of a great event and presentation along with Rick Gaylord, our healthcare solution specialist, at the 2018 CEAI Conference, I want to continue the conversation about the far-reaching impacts of machine data and artificial intelligence for healthcare technology.

Integrating Machine Log Data with CMMS Solutions. An Exciting Opportunity for Glassbeam!

Pawan Jheeta
Apr 12, 2018

Glassbeam loves its customers. Customer development is an integral part of Glassbeam. Our healthcare/clinical customers are telling us how the newly launched Glassbeam CLinical Engineering ANalytics (CLEAN) Blueprint is creating immense value by analyzing machine log data and presenting deep insights about machines in their clinical environment.

Glassbeam to Demo Its Rx for Healthcare Equipment and Systems at MD Expo Next Week in Nashville

David Sawatzke
Mar 30, 2018

We are exhibiting at MD Expo April 4-6, a leading high tech medicine (HTM) trade show and conference. It will be held at the Renaissance Nashville Hotel, 611 Commerce Street. We hope you will stop and visit us at booth #119.

How much does medical equipment downtime cost hospitals?

Puneet Pandit
Aug 31, 2017

The increasing demand for better diagnostics is putting pressure on hospitals to invest in high-end medical imaging equipment such as ultrasound and X-Ray devices, computerized tomography (CT) scanners, magnetic resonance imaging (MRI) scanners, and positron emission tomography (PET) scanners. These machines can range from several hundred thousand to a few million dollars each.

Glassbeam for Glassbeam (Part 3) – Making our Support Team Super Heroes!

Pramod Sridharamurthy
Jul 31, 2017

In the second post of this series, I have listed the high level use cases of Glassbeam for Glassbeam across our internal teams: Technical Support, Sales, Engineering, and Product Management. In the next 4 posts, I will dive deep into the use cases for each of the above teams and talk about the value Glassbeam for Glassbeam as a data-driven decision making solution, brings to each team.

Why Heavy Product Manufacturers Should Pay Attention to Customer Service Now More than Ever

Apr 19, 2017

By ‘heavy product’ we mean those in the business of producing turbines, medical imaging devices, HVACs, converged infrastructure, escalators, elevators, mining equipment, oil & gas rigs, and so on.

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