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Troubleshooting troubles! – part 2

PRAMOD SRIDHARAMURTHY
Jul 16, 2013

Basic troubleshooting and Automation

In the previous blog, we looked at some of the steps commonly followed during troubleshooting and also how even though the specifics are different the overall approach is similar.

While looking at finding solutions to enable support, we need to remember that all support problems cannot be treated the same way. If we look at support issues, they are typically broken down into different levels, depending on the complexity of the problem. Most organizations have 3 to 4 levels – L1 – L3 or L4.

Troubleshooting troubles! – part 1

PRAMOD SRIDHARAMURTHY
Jun 19, 2013

Troubleshooting troubles!

This is a 4 part series focusing on the use case and possible solution for supporting support engineers.

The problem statement