LOG FILE ANALYSIS

Troubleshooting troubles! – part 2

PRAMOD SRIDHARAMURTHY
Jul 16, 2013

Basic troubleshooting and Automation

In the previous blog, we looked at some of the steps commonly followed during troubleshooting and also how even though the specifics are different the overall approach is similar.

While looking at finding solutions to enable support, we need to remember that all support problems cannot be treated the same way. If we look at support issues, they are typically broken down into different levels, depending on the complexity of the problem. Most organizations have 3 to 4 levels – L1 – L3 or L4.

Troubleshooting troubles! – part 1

PRAMOD SRIDHARAMURTHY
Jun 19, 2013

Troubleshooting troubles!

This is a 4 part series focusing on the use case and possible solution for supporting support engineers.

The problem statement

Part 4 – Beyond internal support teams – reaching end customers

Pramod Sridharamurthy
Aug 14, 2013

In the last 3 blogs on the topic of “Troubleshooting troubles”, we looked at how troubleshooting steps can be generalized and how a holistic approach can be arrived at building tools/systems/processes that can significantly enhance the productivity of a support group.

Detecting patterns in wireless logs

GLASSBEAM
Mar 26, 2013

Machine data can contain various types of unstructured information ranging from events to configuration and statistical information. Trouble shooting wireless devices involves running several CLI(Command Line Input) commands and analyzing the output for patterns. An access point may be rebooting, a process may be consuming unusual amounts of memory, a controller may have some incorrect settings, ports may be shutdown etc.

How big data is changing the world of business

Mar 11, 2013

"Big data can help capture customer preferences and put that information to work in designing new products. In this area, online companies are taking the lead." – WSJ

There are other BIG BRANDS, with connected products, that are putting Big data to use in designing better products and providing better value to their customers. We are just beginning to make sense of all the data out there. Exciting.

How big data is changing the world of business

GLASSBEAM
Mar 11, 2013

“Big data can help capture customer preferences and put that information to work in designing new products. In this area, online companies are taking the lead.” – WSJ

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