CUSTOMER ONBOARDING

2018 Recap and Looking Forward to Growth in 2019

Puneet Pandit
Jan 30, 2019

2018 was a defining year for Glassbeam. We blazed the trail through the year signing up 15 customers and pilot sites located at Scripps Health, Grossmont Imaging, Eisenhower Health, and several more. As we head into the second month of 2019, we just announced a key partnership that is all set to take the VA Healthcare market by storm.

Glassbeam for Glassbeam (Part 6) – In SaaS, ‘Sale’ is not the end of Sales cycle

Pramod Sridharamurthy
Aug 21, 2017

In my concluding post, let’s look at the use cases that help our Sales/Account teams to manage our customer relationships efficiently, discover upsell and cross sell opportunities and analyse application use across our install base to help improve the adoption of our product. 

Glassbeam Analytics - Sales Use Cases

Glassbeam for Glassbeam (Part 5) – Data Driven Product Management

Pramod Sridharamurthy
Aug 14, 2017
Glassbeam for Glassbeam - Product Management
 
Product Management is not an easy thing to do. Bulk of the company’s resources and direction is driven by the decisions made on the roadmap of the product. Bad decisions lead to wasted effort internally and in the best case lead to unhappy customers and in the worst case, lead to losing customers. 
 

Our customer-onboarding process

GLASSBEAM
Jan 16, 2012

We’ve developed an effective process for bringing new customers on board.

While a detailed description of each phase is beyond the scope of a blog post, here’s an outline: