Product companies are looking to increase service revenues, especially at later stages of product lifecycles. Companies that can provide value-added services based on product performance, usage and capacity management have a significant services revenue stream – yet few vendors can provide these services due to a lack of installed product information and intelligence.

With Glassbeam product analytics, you can proactively monitor and measure your systems’ performance. Your Services organization can use performance, usage and capacity management information to deliver value-added, proactive offerings to help customers maximize the value of their investment.

Challenges

• Need to increase service revenue, especially in a product’s later stages.
• Lack of installed base product information and intelligence.

Glassbeam Benefits and Results

• Proactively monitor, measure and deliver value-added services.
• Deliver services based on product performance, usage and capacity management.
• Up to 20% incremental increase in service revenues from new services.