The Glassbeam Support Portal brings intuitive and powerful analytics and diagnostics capabilities to your Technical Support Engineers. By extracting the information in your systems' operational data and loading it into the
Clearhive™, the Glassbeam Support Portal presents valuable information in a user-friendly visual palette, including:
- System configuration
- Configuration changes
- Time correlated events
- Performance trends
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Tree Views provide an instant view of a customer’s configuration
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Improve the way your Support organization works
Adding the Glassbeam portal to your Tech Support tool belt can dramatically improve your problem diagnostic time and proactive problem identification capabilities. Users can easily drill down on product configuration, usage and event data in real-time, to enable:
- Automatic case logging
- End-to-end case handling
- Cross system analysis
- Predictive analysis
- Proactive monitoring
- System configuration views
- Event-to-configuration change views
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Event information can be depicted using bubble charts
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Information is presented to users using pre-defined reports appropriate to their function and role, or via ad-hoc queries on the support information.
