Blogs

On to liveworx 2016

Author : DEVANG MEHTA May 06, 2016

We’re just about wrapping up a wonderful week at TSW in San Diego where we met with tons of Support practitioners and discussed with them numerous ways to help them transform their Support organizations into Profit Centers. Now, we’re getting prepped for LIVEWORX – traditionally the biggest Conference for us every year LiveWorx is big – both on account of our...

IIOT trends to be aware of

Author : VIJAY VASUDEVAN Apr 29, 2016

IIoT promises to transform the industrial landscape. Customers expect the industrial product usage experience to match the retail, such as the Apple iPhone or Amazon shopping. So, when customers engage with machines, they expect equally intuitive and seamless experiences. For example, a doctor’s interaction with a medical device that helps conduct surgeries is...

Tis the season of conferences

Author : DEVANG MEHTA Apr 21, 2016

Glassbeam is gearing up for Conference season – we are going to be attending two major events in Q2. First, is TSW – the marquee event of TSIA – an organization that caters closely with the needs of Support professionals. Support (and Services), as you might know, is one of our key horizontals – our key messages of predictive maintenance, reducing MTTR,...

Partnering with tsia to transform support organizations

Author : CARLOS QUEZADA Apr 14, 2016

I must admit – the impetus for this post is squarely ANOTHER POST written by Judith Platz at TSIA. Judith writes about issues rampant in the Customer Service world. Rising costs, lower-to-flat revenues, increasingly entitled customers demanding better, faster and more personalized services – all inevitably leading to decreased CSAT. All this leading to ‘...

Actionable feedback right through edge computing

Author : ASHOK AGARWAL Apr 07, 2016

Continuing our discussion on Edge Computing and Analytics ….. Remember WE SAID that a key benefit of Edge was Local Decision Making. Typically, that will preclude access to the install base data. However, there is a wealth of information which can be gleaned from the install base data (such as machine learning output). It seems a shame to not be able to utilize...

Brookings weighs in on bright prospects for iot

Author : DEVANG MEHTA Mar 31, 2016

This morning, I read a fascinating compilation of thoughts on IoT in the Brookings Institution’s TECHTANK newsletter. What caught my eye first was the title, “Alternate Perspectives on Internet of Things.” The article is a series of brief opinions by six Brookings fellows. The six fellows include DARRELL M. WEST, vice president and director of Governance Studies...

Chosing an edge computing platform

Author : VIJAY VASUDEVAN Mar 24, 2016

Choosing an Edge Computing Platform Does 25ms sound unreasonable to process Terabytes of data? Well it is in today’s IoT world – to collect gigantic amounts of data, process and analyze it, and generate snappy dashboards in just 25ms. Leaders across industries are emphasizing that data absolutely has no value if it cannot be processed and transferred to a...

Smarter cities through iot analytics

Author : DEVANG MEHTA Mar 14, 2016

For the first time in history, MORE PEOPLE LIVE WITHIN CITIES than outside them. This huge influx of people means that cities have to be able to find ways to quickly provide services to larger numbers of people, rapidly uncover and analyze pain points in providing these services, and plan ahead to accommodate the continuing migration. In particular, more people...

IOT for farming

Author : DEVANG MEHTA Feb 29, 2016

When you think of life on the farm, a life of waking up before the rooster crows, then heading out to the fields for the day to seed, plow, fertilize and reap in the hot sun before going home for the night and starting over the next day usually come to mind. However, one look at the farm of today paints a much different picture. Today’s successful farms are...

Edge analytics in glassbeam

Author : ASHOK AGARWAL Feb 25, 2016

So you heard me TALK ABOUT edge computing. Now lets look at edge analytics. In other words, dynamically created business rules implemented at run time? Hmmm, great idea, but difficult to implement. Even more difficult if you further simplify the generation of such rules through an intuitive drag and drop UI. Analytics is another name for early action and Rules...

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