Who we are

We deliver analytical insights, leverage machine complex data, and empower end-users with business intelligence.

Recap of 2 wonderful conferences

It’s been an exhausting, yet exciting, past week at Glassbeam. We attended, sponsored, networked, and learned a lot at 2 large industry events – the LiveWorx conference in Boston and the TSW Conference in Santa Clara.

Glassbeam to present at liveworx and tsw

Glassbeam is getting ready for a busy month of May. We are kicking it off by participating in two very important shows simultaneously on opposite coasts.

Powerful analytics – the key to iot

We at Glassbeam are continuously evangelizing the value of analyzing machine data to glean valuable insights – for applications ranging from improving customer service to developing new products. We are happy to see there are others beating the drum about the value of IoT analytics.

We need to resolve what “resolution” means

In my last BLOG, I discussed three levels of analysis and each type’s benefits to teams, these were proactive, predictive and prescriptive analytics. Predictive and prescriptive, in particular, demonstrate how the enormous potential of big data combined with today’s advanced analytics can contribute to an organization’s success.

Multiple levels of insights courtesty iot analytics

Today’s new and powerful information platforms collect, distill, analyze and present massive amounts of operational data in formats that are easy for the most junior customer service person to understand. In a typical scenario, these platforms apply rules to incoming machine data and enable proactive actions, such as opening up a customer case, dispatching a part and/or alerting a field service team to take preventive action. The customer gets his problem solved and the customer service team is satisfied they have successfully dealt with a problem. Everyone is happy.

How glassbeam helps product marketers

A lot of IOT Analytics use cases are centered around benefits to IT groups – however, good analysis of machine data is tremendously useful for many other stakeholders inside an organization. Today, we will focus on how our Analytics are tremendously useful for Product Marketing groups.

Transforming your support org into a profit centre

Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.

Remote maintenance of escalators and elevators using log analytics

Every machine produces logs. Even those escalators and elevators at your favorite mall or office space. Here’s what will happen next. Those escalators will talk to a forecaster sitting at a remote location,and transmit data that will be tremendously valuable for their own maintenance.

But what messages are they transmitting? What’s the objective?

Typical messages that are getting collected include information on wear and tear of mechanical parts, peak load times, usages of interactive controls, activation of alarms and safety thresholds, and so on.

Glassbeam in action at dimension data

We’d ANNOUNCED last summer that Dimension Data, an NTT company, and a global ICT leader had chosen Glassbeam to optimize it’s global data center operations. Since then, their team has used Glassbeam to accrue numerous benefits in their data center operations and we recently wrote a case study that articulates these benefits.

What the spark!

No, we don’t hate Spark! We like it a lot – regular blog readers know that we integrated Apache Spark’s MlLib library into our SCALAR product last Fall. If you missed this news, here’s the PRESS RELEASE and BLOG POST.

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