Who we are

We deliver analytical insights, leverage machine complex data, and empower end-users with business intelligence.

IOT analytics and electric vehicles

It’s always an exciting team when we enter a new vertical with a customer win. It is especially exciting when it’s a white hot vertical like Cleantech (specifically electric vehicles) where we can contribute towards the growth of an industry sector that provides numerous benefits to society.

Five billion iot devices shipped by 2018: that’s a lot of data!

In a VENTUREBEAT article last week, Qualcomm President Derek Aberle predicted five billion non-smartphone connected devices will ship by 2018. He believes everything from homes to cars, health care facilities, smart cities and wearable IoT devices will churn out data.

A feather in our (academic) cap

We spent the better part of the day in the verdant campus of UC, Santa Cruz. And for good reason – Glassbeam is FUNDING a new Center of Excellence at the University to help create stronger competencies in the area of Data Science research.

Recap of 2 wonderful conferences

It’s been an exhausting, yet exciting, past week at Glassbeam. We attended, sponsored, networked, and learned a lot at 2 large industry events – the LiveWorx conference in Boston and the TSW Conference in Santa Clara.

Glassbeam to present at liveworx and tsw

Glassbeam is getting ready for a busy month of May. We are kicking it off by participating in two very important shows simultaneously on opposite coasts.

Powerful analytics – the key to iot

We at Glassbeam are continuously evangelizing the value of analyzing machine data to glean valuable insights – for applications ranging from improving customer service to developing new products. We are happy to see there are others beating the drum about the value of IoT analytics.

We need to resolve what “resolution” means

In my last BLOG, I discussed three levels of analysis and each type’s benefits to teams, these were proactive, predictive and prescriptive analytics. Predictive and prescriptive, in particular, demonstrate how the enormous potential of big data combined with today’s advanced analytics can contribute to an organization’s success.

Multiple levels of insights courtesty iot analytics

Today’s new and powerful information platforms collect, distill, analyze and present massive amounts of operational data in formats that are easy for the most junior customer service person to understand. In a typical scenario, these platforms apply rules to incoming machine data and enable proactive actions, such as opening up a customer case, dispatching a part and/or alerting a field service team to take preventive action. The customer gets his problem solved and the customer service team is satisfied they have successfully dealt with a problem. Everyone is happy.

How glassbeam helps product marketers

A lot of IOT Analytics use cases are centered around benefits to IT groups – however, good analysis of machine data is tremendously useful for many other stakeholders inside an organization. Today, we will focus on how our Analytics are tremendously useful for Product Marketing groups.

Transforming your support org into a profit centre

Yes, it’s possible with powerful IOT Analytics solutions like Glassbeam. And its not just one of those theoretical possibilities – we have numerous CASE STUDIES of customers that are accruing cost savings and discovering new services revenue streams. Plus there are numerous other economic benefits of using Glassbeam — a larger percentage of cases resolved at L1 (as opposed to L2/L3/L4), higher customer satisfactions (and lower churn) and case deflection to name a few.

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